Workshop services are not the same as a product on a shelf. Once a part has been fitted to your engine, it cannot simply be repackaged and resold. This policy describes how we handle the situations where a return or refund is reasonable.
When a refund applies
- A part you ordered through us has not yet been fitted, and you change your mind within three working days.
- A part fitted by us fails inside its warranty window and the failure is independent of accident or misuse.
- A service we performed has a documented defect in workmanship within ninety days of the visit.
- You were charged for a service that was not in fact delivered.
How a workmanship claim is assessed
Bring the vehicle back to our workshop. We open a claim ticket against the original service record (this is exactly why we keep that record), inspect what has happened, and decide whether the workmanship caused the issue. If it did, we redo the work at no charge. If it did not, we explain why and offer a quote for the new finding.
How long it takes
Most workmanship claims are inspected the same day they are brought in. Refunds, where due, land on the original payment method within ten working days. We will message you when the refund is initiated.
What is not refundable
- Diagnostic time when the diagnostic itself was completed and reported, regardless of whether you proceeded with repairs.
- Wear-and-tear items consumed in normal operation (oil, brake fluid, wipers, filters).
- Damage caused after the vehicle left our workshop — accident, third-party tampering, or modification.
- Tyres and electrical components where the manufacturer warranty applies directly through the supplier.
How to start a claim
Email the service desk with your invoice number, the date of service, and a short description of the issue. We reply with the next steps within one workshop day. Phone is fine if you prefer — keep your invoice handy when you call.
A note on disputes
We resolve almost every claim across the front desk. Where we cannot, you have full recourse to the Malaysian consumer claims process and we will cooperate with the relevant authority.
Questions about this document? Reach us at [email protected] or by phone on +60 11-2548 7903.